1. For assistance in tracking Foreign Inward Remittances for credit to the accounts of beneficiaries, customers may contact the "Helpline" established at our Foreign Department. Kolkata through telephone no.(033) 22886631 / 2288871, fax no. (033) 22889235 e-mail address:swiftenq.fd@sbi.co.in or imax@sbi.fd.com

2. For help in NRI related operations, a customer may contact

Asstt. General Manager (NRI Services),
State Bank of India,
State Bank Bhawan, 15th floor,
Madame Cama Road,
Mumbai-400 021.
Tel No. 022 / 22820807
E-mail address : dgmnri@sbiid.com.

3. For help in ATM-cum-Debit card related operations, a customer may contact Toll-free helpline No. 1600-11-2211 at New Delhi, Mumbai, Kolkata , Hyderabad, Bangalore, Chennai, Chandigarh, Lucknow, Bhubaneswar and Bhopal and the nearest card issuing branch or e-mail at sbicashplus@vsnl.net for other centres.

In case the customer is not satisfied with handling of ATM-cum Debit card related issues by the concerned Local Head Office or Helpline centre, he may contact the General Manager (ATM) at central office in the following address :-

General Manager (ATM),
State Bank of India,
Ground Floor,B Wing
Sector 11 CBD Belapur
Navi - Mumbai 400614.
Tel No. 27566050 Extn.
E-mail address- gm.atm@sbi.co.in
Fax No. 27566052

4. For help in credit card related operations, a customer may contact

Manager (Customer Services),
SBI Cards & Payment Services Pvt. Ltd.,
Post Bag No. 28, G.P.O. ,
New Delhi-110 001.
Tel. No. 0124-2348112
Fax No. 0124-2348094
Helpline No. 0124-2345141

For SBI Card Local Healpline Centres, please visit website - www.sbicard.com



5. For assistance in Internet Banking , a customer may contact helpline no. 1600-11-2211 at New Delhi (New Delhi, Mumbai, Kolkata, Hyderabad, Bangalore, Chennai, Chandigarh, Lucknow, Bhubaneswar and Bhopal) and e-mail at ibanking@vsnl.net, for other centres.

In case the customer is not satisfied with handling of Internet Banking related complaints by Local Head Office / Helpline, he may contact Dy. General Manager (Internet Banking) at apex office on the following address :

Dy. General Manager (Internet Banking),
State Bank of India,
Ground Floor, A Wing
Sector 11 CBD Belapur
Navi - Mumbai - 400614.
Fax No. 022-27566063

6. In case a customer is not satisfied with the handling of grievance by the Local Head Office, a communication may be sent (enclosing the message sent earlier to Local Head Office) to the General Manager (Customer Service), at the Central office at Customer Service Dept., State Bank of India, State Bank Bhawan, 8th floor, Madame Cama Road, Mumbai-400 021, Telephone No. 22029456 or 22029451, Fax no. 22885369. e-mail address - dgm.customer@sbi.co.in

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