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List Price:
Printed Book- Rs 400 (US$18)- Out of Stock
E-Book(PDF)- Rs 300 (US$10)
Edition: September 2006
Format: e-book (Adobe Reader)
Fully Printable Version
This Publication is available in both printed & PDF Format
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E-Book(PDF)- Rs 145 (US$6)
ATM User Survey Report 2006 was released at Banknet India's Second International Bank Tech Summit’06 On 21st September at Taj Lands End, Mumbai.
This report covers the findings of the ATM User Survey 2006 conducted by Banknet
India. There were a total of 316 respondents surveyed. These
respondents were in the age range of 20 to 60 years, from cities spread across India.
The majority of the respondents were from the states of Maharashtra, Tamil Nadu,
Delhi, Karnataka and Andhra Pradesh.
This report provides an insight into ATM users’ perceptions, requirements and problems
Report will help banks and vendors in making ATM transactions user friendly and
satisfying.
The findings of the survey were rather surprising – from more people accepting the
norms of depositing cash / cheques in these ATMs to waiting in long queues and
finding no money left in the machine.
As many banks encourage the use of ATMs to their clients, ATMs have today become
indispensable tools for majority of banking transactions. But, the drawbacks still seem
to outweigh the benefits.
The trends have changed with people visiting more frequently to these machines than
monthly and having started using value-added services like bill-payment and mobile
top-ups among others.
The report also highlights minor issues generally overlooked by banks – like non
availability of deposit envelopes and not being able to print receipts after a
transaction.
TABLE OF CONTENTS
EXECUTIVE SUMMARY
INTRODUCTION
OBJECTIVES
METHODOLOGY
LIMITATIONS
KEY FINDINGS
PROFILE OF SURVEY PARTICIPANTS
FINDINGS OF THE SURVEY
SURVEY QUESTIONNAIRE
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