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How & Why of Outsourcing
         -A manual for both client & provider


This Manual has drawn from the findings & experiences of various consultancies, corporates as well as from the guidelines of several regulatory authorities across the globe...


Special Price: Rs 200 (US$5.00)
List Price: Rs 620 (US$16.00)

Edition: September 2003
Format: e-book (Adobe Reader)
Printable Version
This book is available in PDF Format


Click to preview How & Why of Outsourcing


This is a must read for the top management of outsourcer (client companies) & service providers (BPO/ITES companies). Senior professionals & consultants related to outsourcing activity will find this book of immense help in understanding the complexities of outsourcing activities. It will also prove very useful for the companies who are planning to outsource in near future.

Book includes- How & when to outsource, How to manage risk associated with outsourcing activity, How to structure successful outsourcing agreement etc. It also has special section on outsourcing software development by IT companies & much more...

TABLE OF CONTENT

1. INTRODUCTION TO OUTSOURCING

Traditional & Greenfield Outsourcing
Offshore & Onshore outsourcing
BPO and ITES
Evolution of Outsourcing
Market Size & Geographical markets

2. OPPORTUNITY AREAS IN OUTSOURCING

Processes currently being outsourced
Outsourcing market model

3. WHY OUTSOURCE

4. WHAT AND WHEN YOU SHOULD NOT OUTSOURCE

5. HOW TO OUTSOURCE
Step One- Know thyself
Step Two- Determine the delivery model- onsite-onshore-offshore
Step Three- Select Global sourcing locations/countries
Step Four- Select a Qualified Vendor/service provider

6. MANAGEMENT OVERVIEW
Outsourcing Risk Factors
Key Challenges

7. MANAGEMENT OF RISK ASSOCIATED WITH OUTSOURCING ACTIVITY

(i) Managing and Monitoring the Outsourcing Arrangements
Accountability
Management structure
Team Structure
Monitoring Structure

(ii) Successful Outsourcing Agreement
Structuring the arrangement-Key elements
Issues to be addressed
Essential strategies

(iii) Managing Human Resources

(iv) Establishing Controls and Ensuring Independent Validation

(v) Establishing a Viable Contingency Plan

8. OUTSOURCING SOFTWARE DEVELOPMENT BY IT COMPANIES
Characteristics
Why Outsource
Selecting a Development Outsourcing Provider
Agreement & contract
Managing the Development Outsourcing Project

9. TIPS FOR SERVICE PROVIDERS

ANNEXURE-1
Processes being outsourced in banking, financial markets & insurance sector

ANNEXURE-2
Global sourcing locations/countries: A comparison chart

ANNEXURE-3
Useful resources





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