Indian Bank’s Net Profit Up By 25.86% at Rs 441 crores in Q3 ended December 2009

Personal Segment Advances

The Bank’s exposure under Personal Segment Advances and Home Loan as on 31.12.09 amounted to Rs.10605.20 crore and Rs.5240.77 crore respectively. During the nine months ended December 2009, Home Loan disbursement was at Rs.276.20 crore. The Bank’s Festival Offer for Car Loans and Home Loans has been extended up to 31.03.2010.

MOVEMENT “BANYAN VRIKSH – VISION 2010” has been launched from 20.10.2009 to 31.03.2010 for adding CASA accounts (Current and Savings Bank account). So far, around 3.90 lakh accounts have been mobilised. Expanding Branch network

Total number of branches in India crossed the 1700 mark to 1702 branches. During the nine months of this financial year, 60 new branches were opened. More branches will be opened during the fourth quarter to take the number of new branches to 100 in this financial year.

Technology Initiatives

ATMs: The number of ATMs increased to 855 as on 31.12.2009 which includes 242 offsite ATMs. Our customers have access to 47000 ATMs across the country and Mastercard Point of Sale Terminals. Our ATM cum Debit cards can be used globally in ATMs that accept Mastercard/Maestro/Cirrus cards.

• Implemented Application Supported by Blocked Amount (ASBA) under which, banks participating in the Public Issue process would be able to upload the bids of their customers into the electronic book of BSE/NSE.

• Financial Inclusion Project implemented in Andhra Pradesh using contactless Smart Cards to make payment of wages under National Rural Employment Guarantee Act and Social Security Pension in select districts of AP – through an end to end service provider.

• Utility bills payment enabled for Net Banking customers by tie up with M/s.Bill Desk covering 130 billers in segments like insurance, electricity, mobile/telephone bills, taxes, DTH, education fees, credit card, travel, charity, online shopping etc.

• Software developed to enable the pensioners to view their pension details through the internet banking site w.e.f. 27.11.2009.

• Pension slips are made available for all pensioners drawing pension through our Bank.

• 100% CBS implemented in 2 Regional Rural Banks viz. Pallavan Grama Bank and Puduvai Bharathiar Grama Bank. Implemented CBS in 28 out of 127 Branches of Sapthagiri Grameena Bank.

• Anti-phishing measures initiated for Internet Banking.

• Using digital certification from VERISIGN and 256 bit encryption facility to ensure security of online transactions and confidentiality of the data of internet banking customers.

Customer Service

• To redress complaints/grievances of pensioners, Pension Grievance Desk functioned at Head Office from 01.10.2009 to 31.10.2009.

• BCSBI: Revised Banking Codes and Standards Board of India (BCSBI) code ported in our website It is proposed to make available copies of the revised code in various languages.

• Advised Branches to redress the first resort complaints forwarded by Banking Ombudsman Offices in the shortest time, but in any case within 30 days. Necessary acknowledgement or letter of satisfaction obtained from the complainant regarding the redressal of complaint/grievance.

Social Security Schemes

• Under Janashree Bima Yojana (JBY), the Bank has provided Life insurance cover to 28,790 SHGs upto December 2009 of this financial year. Corporate Social Responsibility

The Bank regularly conducts blood donation camps, Eye screening camps and Health camps.The Bank has sponsored sowing of seeds around Thiruvannamalai Hills.

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(This is a press release from Indian Bank)