Indian Bank’s Net Profit Up By 25.86% at Rs 441 crores in Q3 ended December 2009
Personal Segment Advances
The Bank’s exposure under Personal Segment Advances and Home Loan as on
31.12.09 amounted to Rs.10605.20 crore and Rs.5240.77 crore respectively. During
the nine months ended December 2009, Home Loan disbursement was at Rs.276.20
crore. The Bank’s Festival Offer for Car Loans and Home Loans has been extended
up to 31.03.2010.
MOVEMENT “BANYAN VRIKSH – VISION 2010” has been launched from
20.10.2009 to 31.03.2010 for adding CASA accounts (Current and Savings Bank
account). So far, around 3.90 lakh accounts have been mobilised.
Expanding Branch network
Total number of branches in India crossed the 1700 mark to 1702 branches. During
the nine months of this financial year, 60 new branches were opened. More branches
will be opened during the fourth quarter to take the number of new branches to 100 in
this financial year.
Technology Initiatives
ATMs: The number of ATMs increased to 855 as on 31.12.2009 which includes 242
offsite ATMs. Our customers have access to 47000 ATMs across the country and
Mastercard Point of Sale Terminals. Our ATM cum Debit cards can be used globally
in ATMs that accept Mastercard/Maestro/Cirrus cards.
• Implemented Application Supported by Blocked Amount (ASBA) under
which, banks participating in the Public Issue process would be able to upload
the bids of their customers into the electronic book of BSE/NSE.
• Financial Inclusion Project implemented in Andhra Pradesh using contactless
Smart Cards to make payment of wages under National Rural Employment
Guarantee Act and Social Security Pension in select districts of AP – through
an end to end service provider.
• Utility bills payment enabled for Net Banking customers by tie up with
M/s.Bill Desk covering 130 billers in segments like insurance, electricity,
mobile/telephone bills, taxes, DTH, education fees, credit card, travel, charity,
online shopping etc.
• Software developed to enable the pensioners to view their pension details
through the internet banking site w.e.f. 27.11.2009.
• Pension slips are made available for all pensioners drawing pension through
our Bank.
• 100% CBS implemented in 2 Regional Rural Banks viz. Pallavan Grama Bank
and Puduvai Bharathiar Grama Bank. Implemented CBS in 28 out of 127
Branches of Sapthagiri Grameena Bank.
• Anti-phishing measures initiated for Internet Banking.
• Using digital certification from VERISIGN and 256 bit encryption facility to
ensure security of online transactions and confidentiality of the data of internet
banking customers.
Customer Service
• To redress complaints/grievances of pensioners, Pension Grievance Desk
functioned at Head Office from 01.10.2009 to 31.10.2009.
• BCSBI: Revised Banking Codes and Standards Board of India (BCSBI) code
ported in our website www.indianbank.in. It is proposed to make available
copies of the revised code in various languages.
• Advised Branches to redress the first resort complaints forwarded by Banking
Ombudsman Offices in the shortest time, but in any case within 30 days.
Necessary acknowledgement or letter of satisfaction obtained from the
complainant regarding the redressal of complaint/grievance.
Social Security Schemes
• Under Janashree Bima Yojana (JBY), the Bank has provided Life insurance
cover to 28,790 SHGs upto December 2009 of this financial year.
Corporate Social Responsibility
The Bank regularly conducts blood donation camps, Eye screening camps and Health
camps.The Bank has sponsored sowing of seeds around Thiruvannamalai Hills.
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(This is a press release from Indian Bank)
