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Nasscom Annual Survey 2003-04: Key Findings

The NASSCOM survey estimates that the Indian software and services industry is projected to cross the US $20 billion mark in 2004-05, with software and services exports growing at 30-32% to reach revenues of over USD 16.3 billion.

1. ICT majors heralding new trend - expanding revenues and enlarging global footprints with two IT software and services companies entering the Billion Dollar Club taking the total number of billion-dollar companies to three - TCS, Infosys and Wipro.

2. The industry has expanded its radar to new service lines such as package software implementation, systems integration, R&D engineering and network management as new horizon for robust growth.

3. Americas continue to be the primary market with exports to this geography constituting around 70% of total software exports, followed by UK with 15%. The industry today exports software and services to 112 countries around the world. Indian companies are aggressively exploring new markets in geographies like Japan, Germany and France.

4. Indian companies are expanding their customer base by tapping not only Fortune 500 companies but Global 2000 companies.

5. Vast majority of SMEs registered a growth of over 20% in revenues. Most SMEs report strong utilization rates and stable pricing.

6. Increase in the number of start-ups with approximately 2 new start-ups being added every week.

7. Captive units continue to account for 65% of the ITES-BPO industry with 1 new captive center being added every week in 2003-04.

8. Greater presence beyond metros - Vizag, Jaipur, Kochi, Pune, Ahmedabad, Chandigarh.

9. Strong focus on data protection, security, audit compliance.


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