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Name : Madhav Nair
Subject: Cash management in banks
Message : One needs to define the parameters and then analyse the same before drawing any conclusions.

Broadly the parameters could be

1.Technology Platform
2.Coverage
3.Customer Services
4.Backoffice operations
5.Pricing
6.Innovative & Breakthrough Products
7.Degree of customization
8.Customer Front end and recon module
9.Recognition in terms of awards
10.Customer profile
11.Profits & Profitability
12.Quality of staff
13.Investment in terms of money and management time and resource allocation etc.

These could be graded appropriately and then one could come to some conclusion if SCB, CITI or HDFC is the best Cash Management Bank. Have excluded ICICI as they seem to be going in all directions without any clear focus. ABN & HSBC are fast becoming serious players but have still to catch up with SCB, Citi and HDFC.


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