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Name : Amit Bhushan
Subject: CRM in banking
Message : The CRM at most PVT. & MNC banks use 4 basic tools.

1) FOS Fleet on Street (for Home Banking)
2)Phone Banking
3)Internet Banking
4)Branch Banking

These tools give the customer to transact his business through any of the modes viz. he can transact from his home/office through Phone, internet/FOS or visit branch to take services.

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