12.00 PM |
SESSION II
CUSTOMER RELATIONSHIP MANAGEMENT(CRM), BUSINESS INTELLIGENCE (BI), BUSINESS PROCESS MANAGEMENT(BPM)
An opportunity to understand about the latest technologies in the market with the provision for face to face discussions with vendors, sharing of experience with colleagues and advisory sessions with consultants from your field.
- Independent consultants and industry counterparts share lessons for teams that use, deploy, manage, and are evaluating solutions for customer relationship management (CRM)
- Opportunity to explore strategies and techniques developed by proven experts to optimize sales, service, marketing, and interaction center activities.
- Assessing your business and identifying key processes for BPM projects.
- Achieving excellence in organizational change management creating customer oriented culture.
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2.15 PM |
SESSION III
INVESTMENT RISK MANAGEMENT, COMPLIANCE & SECURITY
An opportunity to understand about the latest technologies in the market with the provision for face to face discussions with vendors, sharing of experience with colleagues and advisory sessions with consultants from your field.
- Investigating the future of global performance & risk measurement - lessons learned in 2009 and the roadmap for 2010 and beyond
- Understanding the viability and the pros and cons of risk models and performance measurement techniques in the current market
- Covers the security metrics and indicators related to the larger context of organizational risk.
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