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Taking into account the suggestions received from Indian Banks’ Association as also some of the banks, the matter was reviewed and Reserve Bank of India has decided to permit banks to:
Banks permitted to deliver cash/draft at the customer doorstep
(i) deliver cash/draft at the doorstep of the individual customers also (in addition to corporate customers/Government Departments/PSUs etc.) either against cheques received at the counter or requests received through any secure convenient channel such as phone banking/internet banking and
(ii) deliver cash/draft at the doorstep of Corporate customers/Government Departments/PSUs etc., against cheques received at the counter or requests received through any secure convenient channel such as phone banking/internet banking,
However RBI has made this permission, subject to the banks adopting proper technology and security standards and procedures, including those specifically relating to authenticating users and taking adequate safeguards/precautions in undertaking the above transactions.
RBI Guidelines for Doorstep Banking- 21st February 2007
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