BPO- An Overview

FINANCIAL BPO PROCESSES BEING OUTSOURCED- A CLASSIFICATION

1. Inbound customer Services

2. Outbound customer Services

3. Imaging technology

4. Billing Service Provider

5. Financial Services (Banking, Finance & Insurance) Transaction Processing

6. Accounts Processing

7. Training Services

8. Application led Services

9. Technical Help Desk

10. Email management, web chat and web collaboration

11. HR Processing

12. Depository participant Services

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